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In moments of heavy demand, they increase their fare up to three times the normal price.Ī 2015 Uber and University of Chicago, Booth School of Business, study claims that such surge pricing is beneficial for both sides, the drivers and for those that use the service: Uber operates in a market with large fluctuations in demand and a variable supply of driver-partners. Uber and other ride-hailing companies use surge pricing, also known as “dynamic pricing” or “demand-based pricing.” They increase the ride fare if the demand for rides is greater than the available capacity. Educate them with thoughtful, powerful service and music and then get paid.Uber Drivers Learn To Game Its Antisocial System Blow their minds with the smoothest ride and the best music you can offer, because once they're in your car and a few blocks from where you picked them up, they're fully at your mercy.
#Family guy uber driver episode how to
The racism question is very, very real and completely valid, but linking back to the idea that people who are paying for a service want instruction on how to use that service, the racists you'll meet will bring expectations to their experience of you.
#Family guy uber driver episode free
I gave out free water for about five months and didn't notice any change in my ratings. The assholes will be few and far between most of your passenger problems will be caused by confusion or mistakes that you can get in front of if you're smart. Be very nice, but own your vehicle and own your time. You aren't a hotel concierge-and this is where the art lies. Do not play tracks that could feel threatening to a woman.ĭon't be too nice, though. You're already a stranger and they're in your car. Be certain, absolutely certain, that nothing on your playlist-Spotify premium costs less than a beer per month-is sexually objectifying to your female passengers. Nobody wants to spend money on a car service only to listen to commercials. For god's sake, be thoughtful about the music you play. Be sure your car is clean-ish on the outside and smells nice on the inside.
Do you know the best route? Will you jam them up in traffic? Does your music suck? Are you going to find some way to bother, annoy or sexually harass them? These are all legitimate feelings for a passenger to have when they open your door. Lots of kinds of people get in to your car, and most of them are feeling precious about parting ways with their money based on your driving. They might disagree, because they're nervous about their expense, but you have to calm them and demonstrate that their marketing budget is in good hands with your firm.ĭriving a cab is mostly the same. In terms of marketing work, the analogy might be that half of your job is reminding the client, in various ways, that they hired you because they think you know what you're doing, and so their ideas aren't your priority. Something to understand about customer service is that most people, especially when paying for it, enjoy getting instructions on how to maximize their experience of that service. If you're worried about the customers' attitudes then you're starting on the wrong foot.
Everything else is just noise.Įh, it's a customer service job. YOU do the best YOU can do, and do this for your own reasons. What you have to understand is that only YOU can provide and maintain your own self-worth. The way some haughty people treat us is not one of them, but it's a huge part of the reality of working in the industry. We keep doing this for a number of reasons. That's the reality of the service industry.
My wife, as a full-time driver, gets treated like shit and verbally abused every single night by entitled fucks who think they're better, or better off, than her. Guess what? I still get treated like shit and looked down upon the instant the word "taxi" comes up in conversation and it comes out that that's what we do. I have a college education in business and audio engineering, am well-spoken and quite literate, and I've even been involved in local politics from time to time. My wife and I have owned our own small, local taxi business for close to ten years we've been fairly successful even after Uber's arrival, and we're generally okay (things are tough sometimes, but we're definitely well above the poverty line). I am a 32 year old, white cis male with a wife, kids, house, truck/car, and two bands. No matter your situation, no matter your intelligence or education, no matter your social standing/class, race, or anything else, a lot of people will treat you like shit or at least carry some sort of air of condescension. You're serving people.and at the end of the day, a very large number of people out there take that very literally. It's PHV drivers in general (including regular taxis and delivery drivers), fast food workers, bellhops and valets, I mean anything in the service industry.
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